Responsible Gaming
At Astromania Casino, we are committed to promoting responsible gaming and ensuring that our platform remains a safe and enjoyable environment for all players. This page outlines the tools, resources, and policies we have in place to help you maintain control over your gambling activity. We encourage you to read this information carefully and to use the available features to manage your play responsibly.
Our Commitment to Responsible Gaming
We believe that gambling should be a form of entertainment, not a way to make money or escape personal problems. Astromania Casino provides a range of player protection tools designed to help you stay in control. These tools are available to all registered players and can be accessed through your account settings or by contacting our support team. We also work with independent organisations that offer professional help and advice for anyone affected by gambling-related harm.
Understanding the Risks
Gambling carries inherent risks, including the potential for financial loss and harm to personal wellbeing. It is important to be aware of these risks before you start playing. Common signs of problem gambling include:
- Spending more time or money on gambling than you intended
- Chasing losses by increasing bets or playing for longer periods
- Lying to family or friends about your gambling activity
- Feeling anxious, irritable, or guilty when you are not gambling
- Borrowing money or selling possessions to fund gambling
If you recognise any of these signs in your own behaviour, we urge you to take immediate steps to protect yourself by using the responsible gaming tools described below.
Player Protection Tools
Astromania Casino offers several tools that allow you to set limits on your gambling activity. These tools are designed to be easy to use and can be adjusted or removed at any time, subject to any applicable cooling-off periods.
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limit | Set a maximum amount you can deposit over a chosen period (daily, weekly, or monthly). | Account settings > Limits |
| Loss Limit | Set a maximum amount you can lose over a chosen period. This includes both deposited funds and any winnings. | Account settings > Limits |
| Session Limit | Set a maximum length of time for a single gaming session. You will be logged out automatically when the limit is reached. | Account settings > Limits |
| Self-Exclusion | Temporarily or permanently block access to your account for a chosen period. During self-exclusion, you cannot deposit, play, or log in. | Contact support or Account settings > Self-Exclusion |
| Reality Check | Receive periodic reminders showing how long you have been playing and how much you have wagered. | Account settings > Reality Check |
Please note that any changes to limits may take up to 24 hours to take effect, and reductions are usually applied immediately while increases may be subject to a cooling-off period. Self-exclusion requests are processed as soon as they are received, and we will take all reasonable steps to enforce the exclusion period.
Self-Exclusion Policy
Self-exclusion is a powerful tool that allows you to take a break from gambling for a period that suits you. When you activate self-exclusion on your Astromania Casino account:
- Your account will be blocked immediately for the duration you choose (e.g., 6 months, 1 year, or permanently).
- You will not be able to make deposits, place bets, or access any games.
- Any remaining balance in your account will be held securely until the exclusion period ends, at which point you can request a withdrawal.
- We will remove your account from all marketing communications during the exclusion period.
If you wish to extend your self-exclusion after the initial period ends, you may do so by contacting our support team. We also recommend that you self-exclude from any other gambling accounts you may hold, and consider using national self-exclusion schemes if available in your jurisdiction.
Age Verification and Underage Gambling
Astromania Casino strictly prohibits underage gambling. The legal minimum age to register and play on our platform is 18 years old, in line with the requirements of our licence and the laws of Australia. We carry out age verification checks on all new accounts, and we reserve the right to request additional identification documents at any time. If we discover that a player is under 18, their account will be closed immediately, any winnings will be forfeited, and deposits will be returned.
We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has created an account with us, please contact our support team immediately.
Support Organisations
If you feel that your gambling is becoming a problem, or if you need help or advice, there are several independent organisations that can provide free, confidential support. We recommend the following resources for players in Australia:
- Gambling Help Online – A free, confidential counselling and support service available 24/7. Visit their website or call 1800 858 858.
- Lifeline Australia – A crisis support service that can help with gambling-related distress. Call 13 11 14.
- Beyond Blue – Provides support for anxiety and depression, which may be linked to gambling problems. Call 1300 22 4636.
We also encourage you to visit the responsible gaming section of our website for more information and tools.
Keeping Your Account Secure
Responsible gaming also means keeping your account and personal information safe. Astromania Casino uses SSL encryption to protect your data, and we require all players to complete a Know Your Customer (KYC) verification process. This helps us prevent fraud, money laundering, and underage gambling. We recommend that you:
- Never share your account password or login details with anyone.
- Use a strong, unique password for your account.
- Log out of your account after each session, especially on shared devices.
- Enable two-factor authentication if available.
Fair Play and Random Number Generators
All games on Astromania Casino use certified random number generators (RNGs) to ensure fair and unpredictable outcomes. Our games are regularly tested by independent third-party auditors to confirm that the RNGs are working correctly and that the results are truly random. If you have any concerns about the fairness of a game, please contact our support team.
Prohibited Activities
The following activities are strictly prohibited on our platform and may result in account suspension or closure:
- Using automated software or bots to place bets or play games.
- Colluding with other players to gain an unfair advantage.
- Exploiting bonus terms or technical glitches to obtain an unfair benefit.
- Using stolen or fraudulent payment methods.
- Playing while under the influence of alcohol or drugs.
Restricted Regions
Astromania Casino cannot accept players from certain jurisdictions due to legal restrictions. It is your responsibility to ensure that gambling is legal in your country or region before registering an account. If you are accessing our site from a restricted region, your account may be closed and any winnings forfeited.
Contact Us
If you have any questions about responsible gaming, or if you need help setting limits or activating self-exclusion, please contact our customer support team. We are available 24/7 via live chat and email. Our team is trained to handle responsible gaming inquiries sensitively and confidentially.
We also encourage you to visit our Privacy Policy for information on how we handle your personal data.
Remember: gambling is meant to be fun. If it stops being fun, take a break. Use the tools available to you, and seek help if you need it.