Privacy Policy

At Astromania, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website and services. It applies to all users accessing the site from Australia and other jurisdictions. We encourage you to read this document carefully to understand our practices regarding your data.

Information We Collect

We collect information that you provide directly to us, as well as data we gather automatically when you use our services. This includes:

Personal identification information: such as your full name, date of birth, residential address, email address, and telephone number. This is collected during account registration and KYC verification.
Financial information: including deposit and withdrawal details, transaction history, and payment method data (e.g., credit card numbers, e-wallet accounts, cryptocurrency wallet addresses).
Technical data: your IP address, browser type and version, operating system, device type, and browsing behaviour on our site, collected via cookies and similar technologies.
Usage information: pages you visit, time spent on the site, games played, bets placed, and interactions with our customer support team.

We only collect information that is necessary for the operation of our services and to comply with legal and regulatory obligations.

How We Use Your Information

Your personal data is used for the following purposes:

To create and manage your account, process deposits and withdrawals, and verify your identity as part of our KYC procedures.
To provide customer support and respond to your inquiries.
To enforce our Terms & Conditions, including responsible gaming measures and anti-money laundering checks.
To communicate with you about your account, transactions, and any changes to our policies.
To improve our website, games, and services through analysis of usage patterns.
To comply with applicable laws and regulations, including those in Australia and other relevant jurisdictions.

We do not use your personal data for marketing purposes without your explicit consent. You may opt out of promotional communications at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and remember your preferences. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

The types of cookies we use include:

Essential cookies: necessary for the website to function, such as enabling login and secure transactions.
Analytics cookies: help us understand how visitors interact with our site, so we can improve performance and usability.
Preference cookies: remember your settings, such as language and currency.
Advertising cookies: used to deliver relevant advertisements to you, but only with your consent.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Policy.

We may share your personal information with trusted third parties in the following circumstances:

Payment processors: to facilitate deposits and withdrawals. These include Visa, Mastercard, Skrill, Neteller, MiFinity, PaysafeCard, Neosurf, Bank Transfer, and various cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.
Identity verification services: to perform KYC checks and comply with anti-money laundering regulations.
Customer support platforms: to manage and respond to your inquiries efficiently.
Analytics providers: to help us understand site usage and improve our services.
Legal and regulatory authorities: when required by law or to protect our rights and the safety of our users.

We ensure that any third party we engage adheres to strict data protection standards and uses your information only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, this means we keep your data while your account is active and for a reasonable period after closure to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymised.

Your Rights

As a user, you have the following rights regarding your personal information:

Access: you can request a copy of the data we hold about you.
Correction: you can ask us to update or correct inaccurate information.
Deletion: you can request that we delete your personal data, subject to certain legal exceptions.
Restriction: you can ask us to limit the processing of your data in certain circumstances.
Portability: you can request to receive your data in a structured, machine-readable format.
Objection: you can object to the processing of your data for direct marketing or other purposes.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within the timeframe required by applicable law.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

SSL encryption for all data transmitted between your device and our servers.
Firewalls and intrusion detection systems.
Regular security audits and vulnerability assessments.
Restricted access to personal data on a need-to-know basis.

While we strive to protect your information, no method of transmission or storage is completely secure. We encourage you to take precautions to safeguard your account credentials.

Responsible Gaming and Age Verification

We are committed to promoting responsible gaming. All users must be at least 18 years old to register and play. We verify age during the KYC process and may request additional documentation. If you or someone you know is experiencing gambling-related harm, we offer tools such as deposit limits, loss limits, session time reminders, and self-exclusion. For more information, please visit our Responsible Gaming page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Live chat: available 24/7 on our website.
Email: via the contact form on our site.

We are committed to addressing your concerns promptly and transparently.